Saturday, December 7, 2019

EMotional Intelligence It Affects Learning -

Question: Given the difficulty of communicating emotional nuance in lean media such as IM and email, are emotions really that bad? Answer: Communicating emotional nuance in email and instant messaging to weary teammates is difficult for a manager. Emotions are natural and can adversely or positively affect communication. To the negative side, emotions affect communication within project management in the following ways: Inappropriate emotional expressions in IM and email create havoc and damage to employees' relationships. Human emotions traumatize the project workforce, and this affects their productivity. Personal differences emotions disguise and kill employees' morale. When personnel is demotivated, they transfer this negative ego to the overall project and cause failure. Also, when such information is shared via email, the disguised employee can transfer to his/her colleagues hence creating wreak havoc (Zeidner, Matthews, Roberts, 2012). Hostile emotions by the manager to employees such as anger, envy, and disgust create unpleasant facial expressions in IM and email. Contempt, disgust, and envy wounds employees are hence affecting project success. On the other end, emotions positively affect communication through IM and email in the following ways: Appropriate facial expressions motivate employees: Like in this case, the manager employs the right use of emotions in the manner he frames the instant message. He, by all means, avoids applying personal perspectives, opinions, and differences in the message and this calms employees' tempers. Emotions portray a sense of confidence: When a manager acts in a manner that defends the employees, they feel valued and form a high sense of confidence with the leader. With team confidence, project success is guaranteed, and this creates a rapport that is easy for employees to forget the damage they were caused by the management. As a manager, what reaction would you have to job applicants where emotions are used in the email message accompanying the job application? As a manager, one should be wise by always employing the right knowledge and skills when dealing with job applications whose message have used emotions. The following are the correct reactions that a manager should consider in such a case: Dismiss and chock off the applications: Since job applications should be impersonal, the employment of emotional feelings by applicants calls for dismissal by a manager and always respond to those emails that have not used emotions. Take time before concluding on whether to respond or not: A manager needs to be honest when dealing with emotional emails since they are not considered professional at all. This calls for him/her to take adequate time before responding to give a response that does not portray emotional feelings as well. Give a straightforward response: Under this strategy, a manager should avoid the use of irony and sarcasm especially when the job applications seem personal. Advise the job applicant on the right language to use for their emails to get a response. Seek team approval in case the manager comes across a qualified candidate: It is essential for the manager to consult team leaders and other key people within an organization in case he/she comes across a qualified candidate (Bradberry Greaves, 2006). They may recommend he responds positively and hires such a candidate. References Bradberry, T., Greaves, J. (2006).The emotional intelligence quick book: Everything you need to know to put your EQ to work. Simon and Schuster. Zeidner, M., Matthews, G., Roberts, R. D. (2012).What we know about emotional intelligence: How it affects learning, work, relationships, and our mental health. MIT press.

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